Guidance. . . .
We will talk you through the
relocation process and help you find your new home as quickly as
possible. As specialists in residential lettings we realise that
every tenant has different needs therefore we offer a tailor made
service that provides you with a property that is suitable.
We always carry out accompanied viewings using our expert staff who
will inform you about the property, the responsibilities you have to
the property and us as agents.
A convenient timing will be arranged – we will conduct weekend and
evening viewings. Please call to arrange a suitable appointment.
Once a suitable property has been identified and a rental price has
been agreed you will need to complete a tenant application form.
We will require a holding
deposit equivalent to one weeks rent in order to reserve the
property while we carry out the necessary referencing.
This is fully refundable
unless you later decide not to take up the Tenancy or fail to
satisfy the referencing.
Our credit checks are carried out by a reputable company who will
take references on behalf of the landlord. This normally includes
your employer and current/ previous landlord. They will also
normally request proof of earnings and photographic ID.
Our Tenancy Agreements are written and prepared in accordance with
current guidelines and legislation. They will be carefully explained
to ensure you fully understand the legal implications before signing and committing to a tenancy. We will always aim
to ensure that all of our properties are of a suitable standard and
conform to current safety regulations.
Upon being ‘checked-in’ to the property we ensure a comprehensive
written inventory is agreed between the tenant and ourselves as the
Typically we quote rents on a calendar month basis. Rents do not
usually include utility bills (gas, electric or water) or council tax. Rents
are paid monthly in advance by standing order to our Client Account,
and the first month’s rent and security deposit must be paid (in
cleared funds) on or before the day that the tenancy commences.
A deposit normally equivalent to one month’s rent is taken to cover
any damages, dilapidations or deductions due. The deposit is then
transferred into The Deposit Protection Service within 10 days. It
is a Government-authorised service where the deposit is held
securely with a trusted high street bank.
We ensure that all gas appliances are safety checked annually and
you will be given a current certificate at the start of a tenancy.
The electrical equipment must also be safe and we strongly recommend
to our clients that the appliances are periodically checked by a
Our Complaints Procedure...